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Frequently Asked Questions

General 14 questions
  • Is it legal?

    Digital resale in Europe is legal according to the European Court of
    Justice on the free movement of digital goods and according to article 99
    of the Royal Legislative Decree 1/1996 of April 12, as is the resale of
    second-hand physical games.
    On the other hand, it should be clarified that the conditions of use of
    Playstation and the law are different things. Sony PlayStation indicates
    in its terms of use (ToS) its disagreement on sharing games with third
    parties, be they friends, family or strangers, but on the other hand, if
    Playstation were to limit it, it would be in breach of the European Court
    of Justice law which it allows the free movement of digital goods and
    would also exercise an illegal monopoly by offering consoles and games
    exclusively digitally and giving a single option to purchase these games
    on its Playstation Store platform at the price they decide without
    Unterm Strich: Ist das legal? JA
    PlayStation loves both physical and digital resale? No, they are trying
    to make as much profit as possible by pushing commerce into a digital and
    service world where they can exercise their monopoly with games for 80
    euros, subscriptions to services with poor content and closing the
    servers and game shops at will on the old platforms.
    Can the Playstation limit or block the game? No, as this is illegal
    according to the law of the European Court of Justice and article 99 of
    the Royal Legislative Decree 1/1996.

  • Can I Change Any Details After Buying?

    Please be advised that under no circumstances should you attempt to change your account details without proper authorization. As Mundus Gaming, we own the original purchase receipt for your account, which means that even if someone takes it over temporarily, we will recover it. Any unauthorized changes to the account details may result in account suspension or termination.

    Please note that if someone tries to change the account details and it results in the loss of the account or money, they will not be refunded. It is important to always contact us if you have any concerns or need assistance with your account.

  • Should I Buy The PS Plus or similiar?

    NO! And we DO NOT RECCOMAND to add YOUR CREDIT CARDS or BUY ANYTHING on our accounts as they are SHARED with other people. WE WILL NOT BE RESPONSABLE OF ANY LOSS! PS Plus must to be on YOUR main account and with it you can play even on our accounts.

  • What payment methods do you accept?

    All major credit cards (also prepaid), crypto, google pay, apple
    pay, and many more!

  • If I uninstall the game will I be able to reinstall it?

    Natürlich können Sie das Programm so oft deinstallieren und neu installieren, wie Sie wollen.

  • Can I share it with a friend?

    No, it is not shareable and is valid for only one console, if you want to
    change consoles you must first remove the account from the previous.

  • The problem persists and cannot be resolved, what happens?

    In rare cases it is possible… no problem! If this eventuality should
    occur, we will change the account free of charge FOREVER.

  • I have a problem… how do I do it?

    Problems can all be solved!

    Our customer service is active usually 24 hours, 10:00 am -02:00 am (CET) GUARANTEED SUPPORT.
    We will be happy to help you solve any headache.

    Contact us via WhatsApp or LiveChat

  • How soon will I receive my account details to download the game?

    Order is usually processed within a few minutes, barring unforeseen circumstances.

  • It asks me for the confirmation code (2FA OTP)

    You should have been provided with a BACKUP CODE. In case of PlayStation Consoles, press TRIANGLE and insert the Backup Code. In case of Xbox press Y and insert the Backup Code.

  • What is the difference between primary account and secondary account?

    By purchasing the primary account it will be possible to use your
    personal account to play after installing the game while if you decide to
    purchase the secondary one to play you will have to log in with the PS
    account that we provide you BUT IN ANY CASE you can connect with your
    developer account of the software (EA, ACTIVISION, etc..), so in the end
    you save a lot and the only “nuisance” (if you want to call it that) is
    that you have to log in from that PSN account rather than yours.

  • What will I receive once the order is placed?

    After placing your order you will receive a link with a user name and
    password to be able to download.

  • Is the game complete? Is it the official version?

    Ja, es handelt sich um die vollständige und offizielle Version, die NICHT abläuft.

  • Is it a DVD, a code or a key?

    No, we provide a real account to login and then download the game.

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